Contact Us
We’re Here for You – Contact DecoriaNest
At DecoriaNest, we truly value your trust and want every part of your shopping journey to feel smooth and stress-free. Whether you have a question about our handmade personalized products, need help with an order, or simply want more details about our shop, our support team is ready to assist you with care and attention.
How Can We Support You?
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Product Questions: Learn more about materials, sizes, finishes, or customization options before you place your order.
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Order Updates: Need to adjust personalization details, check order status, or make a change? Contact us quickly so we can help.
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Shipping & Delivery: We’ll happily answer questions about processing times, package tracking, or delivery updates.
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Post-Purchase Help: If your order arrives damaged or different from what you expected, let us know within 7 days so we can resolve it promptly.
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Returns & Refunds: For full details, see our Refund & Returns Policy or reach out directly for guidance.
Helpful Tips When Contacting Us
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Include your order number and as much detail as possible for faster support.
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For personalized orders, reach out within 12 hours of purchase if you need changes.
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For urgent matters (like delivery issues), please call during business hours for immediate help.
Our Promise
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Every inquiry is answered personally—never with automated messages.
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Product information on our website is kept accurate and updated.
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We remain transparent about pricing, timelines, and processes so you always know what to expect.
Customer Support Hotline:
+1 904-683-3183
Email Support:
support@decorianest.com
We respond to all emails within 24 business hours.
Business Address:
4661 S Decatur St, APT 105, Englewood, CO 80110, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.
Support Hours:
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Monday – Saturday: 8:30 am – 7:00 pm (EST)
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Sunday: 10:00 am – 2:30 pm (EST)
Messages received outside these hours will be answered the next business day.